Refund, Return, and Exchange Policy

Company: DeepBlue Diving Inc.
Return Address: 785 Pinefalls Ave, Walnut, CA 91789
Email: asdscuba@gmail.com

1. General Return Policy

DeepBlue Diving Inc. accepts returns or exchanges of eligible unused products within 30 days of delivery.

To qualify for a refund or exchange, the item must be:

• Unused;

• In new, resalable condition;

• In its original packaging;

• Complete with all parts, accessories, manuals, tags, and documentation originally included;

• Accompanied by proof of purchase or order number.

Items that have been used, installed, damaged, altered, contaminated, opened where hygiene or safety is affected, or returned without original packaging may be rejected or may qualify only for a partial refund at the sole discretion of DeepBlue Diving Inc.

2. Non-Refundable and Non-Returnable Items

The following items are final sale and are not eligible for refund, return, or exchange unless otherwise required by applicable law:

• Training, class, certification, instruction, or course fees;

• Air, oxygen, enriched air / nitrox, trimix, or any other gas fills;

• Absorbent, chemicals, perishable, consumable, or time-sensitive products;

• Oxygen cells, sensors, batteries, or similar consumable safety-related items;

• Gift cards or store credit;

• Downloadable or digital products, software, manuals, or online materials;

• Used items;

• Sale, clearance, closeout, discontinued, or final-sale items;

• Custom orders, special orders, personalized products, or modified products;

• Prescription or custom optical lens masks;

• Items that cannot be resold for health, hygiene, safety, or regulatory reasons.

3. Training and Course Fees

Training, class, certification, instruction, and course fees are generally non-refundable.

If you need to reschedule a course, please contact DeepBlue Diving Inc. as early as possible at asdscuba@gmail.com. DeepBlue Diving Inc. may, at its sole discretion, allow a student to reschedule to a later course date when advance notice is provided.

No refund or rescheduling credit will be provided for a no-call/no-show, failure to attend, failure to meet course prerequisites, failure to complete required paperwork, medical disqualification, or failure to satisfy course performance requirements, unless otherwise required by applicable law.

4. Return Authorization Required

Before returning any item, you must contact DeepBlue Diving Inc. at asdscuba@gmail.com to request return authorization.

Please include:

• Your name;

• Order number;

• Item being returned;

• Reason for return;

• Whether you are requesting a refund, exchange, or store credit.

Unauthorized returns may be refused or delayed.

Please do not send products back to the manufacturer, even if the item was shipped directly from the manufacturer. All approved returns must be shipped to:

DeepBlue Diving Inc.
Returns Department
785 Pinefalls Ave
Walnut, CA 91789

5. Return Shipping

Customers are responsible for return shipping costs unless the return is due to an error by DeepBlue Diving Inc. or the item was received defective or incorrect.

Original shipping charges are non-refundable for customer-choice returns. If an order received free shipping and is later returned for a customer-choice reason, DeepBlue Diving Inc. may deduct the actual outbound shipping cost from the refund.

Customers are responsible for properly packaging returned items. DeepBlue Diving Inc. is not responsible for items lost, damaged, or delayed during return shipping. We recommend using a trackable and insured shipping service.

6. Exchanges

Eligible unused products may be exchanged within 30 days of delivery, subject to product availability.

Customers are responsible for shipping costs associated with exchanges, including the cost of shipping the original item back to DeepBlue Diving Inc. and the cost of shipping the replacement item to the customer, unless the exchange is due to our error.

7. Refund Processing

After we receive and inspect your returned item, we will notify you whether your refund has been approved or rejected.

If approved, the refund will be issued to the original payment method. Please allow additional time for your bank, credit card company, or payment provider to process and post the refund.

DeepBlue Diving Inc. reserves the right to reject a return or issue only a partial refund if the item is not returned in its original condition, is missing parts or packaging, has been used, is damaged for reasons not caused by DeepBlue Diving Inc., or is returned after the 30-day return period.

8. Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us at asdscuba@gmail.com as soon as possible. Please include your order number and photos or a description of the issue.

If the issue is confirmed to be due to our error, DeepBlue Diving Inc. will provide an appropriate remedy, which may include replacement, repair, exchange, refund, or return shipping assistance, as required by applicable law.

This policy does not limit any rights you may have under applicable consumer protection laws or manufacturer warranties.

9. Late or Missing Refunds

If your refund has been approved but you have not received it, please first check your bank account or credit card statement again. Then contact your credit card company or bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at:

asdscuba@gmail.com

Please include your name and order number.

10. Policy Updates

DeepBlue Diving Inc. reserves the right to update or modify this Refund, Return, and Exchange Policy at any time. The policy posted on our website at the time of purchase will apply to that purchase.